The Real Reasons Behind SSL Pending Shopify (How to Fix & Best Practices)

The conversations around online stores usually start with how safe they are. A secure online store is fundamental to building customer trust. An SSL certificate does just that. It helps build trust. Shopify automatically provides SSL certificates to keep your store secure, and any good Shopify development company will confirm that this is essential for protecting customer data. 

These certificates encrypt all information passing through your site. However, many store owners see an “SSL Pending” message when setting up a custom domain. Don’t worry; this just means Shopify is working on activating your security certificate. While this usually happens quickly, sometimes there are delays.

Understanding why this happens and how to resolve it ensures your store remains secure and accessible. Proper SSL implementation prevents browser warnings, protects transactions, and maintains customer trust—all essential for eCommerce success. This blog explains the causes and provides actionable solutions to get your SSL active faster. So, let’s get started!

A Quick Overview of SSL Certificates

Secure Socket Layer Certificates are used to encrypt data between a website and its visitors for secure transactions and data sensitivity. They are considered useful in eCommerce sites, login pages, and any site dealing with user data.

Key Features of SSL Certificates

• Data Encryption: Secures credit card details, passwords, and personal information.
• Trust Indicators: Displays padlock icons and “HTTPS” in browser addresses.
• SEO Boost: Google prioritizes SSL-secured sites in search rankings.
• Compliance: Meets PCI DSS requirements for online payments.

Types of SSL Certificates

• Domain Validated (DV): Basic encryption, quick issuance (ideal for blogs/small sites).
• Organization Validated (OV): Verifies business legitimacy (for corporate sites).
• Extended Validation (EV): The highest trust level is with green address bars (banks/eCommerce).
• Wildcard SSL: Secures the main domain + unlimited subdomains.

In a nutshell, SSL certificates encrypt website information and ensure security for transactions as well as trust with visitors. Websites can achieve security via HTTPS encryption and padlock icons.

What Does “SSL Pending” Mean in Shopify?

An SSL Pending status on the Shopify store indicates that the platform is trying to secure the connection between the site and visitors. Shopify SSL certificates provide an encryption mechanism so that data in transit and customer information are protected throughout the transaction process.

This situation arises when the system has not fully completed its verification process or when some configuration options regarding the domain need to be changed. SSL activation usually works automatically, but it can sometimes be delayed due to incorrect DNS settings, domain propagation issues, or conflicting security configurations.

Before the complete issuance, a “Not Secure” status tag is given to the store, which may readily compromise user trust and search ranking. Swift resolution of this issue gives hassle-free access to the store and strengthens credibility.

Common Reasons for SSL Pending on Shopify

Activating SSL on Shopify is usually straightforward, but there can be blockages. When an SSL certificate is pending, it commonly means domain configuration issues, external security settings, or propagation delays.

It is important to find the problem quickly because it facilitates efficient resolution and, more importantly, keeps the site fully protected. Incorrect DNS records, among others, are possible causes for delays in effecting the change. Even overlapping third-party services can create issues.

Several issues may cause your Shopify SSL certificate to remain pending:

1. Domain Verification Issues

• SSL certificate cannot be issued if your domain is not pointed correctly to Shopify.
• This usually happens when there is something wrong with the domain’s A record or CNAME settings.

2. DNS Propagation Delays

• After changing the domain settings, it takes time for DNS changes to propagate.
• Generally, this process could take just a few hours or up to 48 hours, but then, in some cases, it may still last for a longer duration.

3. Third-Party Domain Configuration Problems

• Some domain providers impose restrictions on SSL certificates.
• If your domain was previously hosted elsewhere, existing configurations may interfere with Shopify’s SSL issuance.

4. Conflicting SSL Certificates

• If your domain already has an SSL certificate from a different provider, Shopify may face issues replacing it.

5. Cloudflare or Proxy Server Interference

• Inaccurate SSL settings on Cloudflare (“Full” or “Flexible”), for instance, can disrupt Shopify to implement SSL.

SSL certification can be obtained quickly without unnecessary delays when the domain is correctly set up, and conflicting settings are eliminated. If you don’t find any reason why it’s showing pending, hire Shopify experts who can help solve such issues instantly.

How to Fix SSL Pending on Shopify?

Resolving an SSL Pending status requires a structured approach, as multiple factors can delay certificate activation. Verifying the domain’s connection and modifying DNS records are vital steps for ensuring the security of the storefront.

Shopify automates the SSL configuration, but the process breaks at times (with misconfigured settings or third-party conflicts). Addressing these issues methodically helps restore full encryption and eliminates security warnings.

If your SSL certificate is stuck in “Pending,” follow these step-by-step troubleshooting methods:

Step 1: Verify Domain Connection

• Go to Settings > Domains in Shopify and check if your custom domain is correctly listed.

• If Shopify shows “Not connected” or “Action required,” follow the on-screen instructions.
  
• Use WhatsMyDNS to verify that DNS changes have propagated.

Step 2: Correct DNS Settings

Ensure your domain has the correct DNS records:

• A Record: Points to Shopify’s IP address (EX., 23.227.38.65).
• CNAME Record: Points to shops.myshopify.com.
• Remove any conflicting records that may interfere with SSL provisioning.

Step 3: Allow Time for DNS Propagation

• DNS updates can take 24-48 hours. If changes were made recently, wait and check again.

Step 4: Remove Conflicting SSL Certificates

• If your domain has an existing SSL certificate from a previous provider, consider removing it before retrying SSL activation in Shopify.

Step 5: Adjust Cloudflare or Proxy Settings

• If you use Cloudflare, navigate to the SSL/TLS settings and ensure SSL is set to “Full (Strict)” mode.
• Avoid “Flexible” SSL mode, as it can cause conflicts.

Step 6: Contact Shopify Support

• In case SSL remains pending after 48 hours, please reach out to the Shopify support team.
• Give them information, including the domain name, DNS records, and the troubleshooting steps you have attempted.

A properly configured domain ensures SSL certification is issued without unnecessary delays. By constantly monitoring the settings and giving enough time for propagation, recurring issues can be solved. If problems persist, the support team at Shopify will be able to help diagnose and resolve more complex cases so that your site is secure.

Preventing SSL Issues in the Future

Ensuring uninterrupted SSL certification starts with proper domain configuration and adherence to best practices. Common issues often stem from incorrect DNS settings, conflicting security layers, or external service misconfigurations.

By proactively managing these elements, store owners can avoid delays in SSL activation and maintain a secure shopping environment. A few strategic adjustments can significantly reduce the likelihood of recurring certificate problems.

To ensure smooth SSL activation and avoid future issues, follow these best practices:

• Use Shopify’s recommended DNS settings when connecting a custom domain.
• Avoid manual SSL installations, as Shopify manages SSL certificates automatically.
• Monitor your store’s security settings regularly to identify and resolve potential issues early.
• Use Cloudflare cautiously, ensuring it is properly configured to work with Shopify.

A secure and properly configured domain strengthens trust, enhances search visibility, and protects customer data. Routine checks on domain settings, prompt resolution of conflicts, and adherence to Shopify’s security guidelines help maintain seamless SSL functionality.

FAQs on SSL Pending on Shopify

Let’s Summarize

A fully functional SSL certificate is essential for securing transactions, protecting customer data, and maintaining trust in your Shopify store. While the SSL Pending status is often temporary, unresolved issues can impact site security and user experience.

By ensuring proper DNS configuration, eliminating conflicting security settings, and allowing adequate propagation time, merchants can prevent unnecessary delays. Regular monitoring and adherence to Shopify’s guidelines further minimize risks.

If challenges persist, Shopify’s support team can provide expert assistance. A secure website not only enhances credibility but also strengthens customer confidence, fostering long-term business growth. Facing issues with your Shopify store? Give us a call today!