- B2B Industrial Electronics
Client Overview
LyteGrid Solutions is a mid-sized B2B industrial and electronics distributor serving manufacturers, repair centers, and enterprise buyers. Their eCommerce operations were growing rapidly, with increasing order volumes, expanding product catalogs, and rising customer expectations.
They were using Magento 2 for eCommerce and B2B portals, SAP Business One for inventory, finance, and pricing, and Salesforce for sales pipeline and account management. While each system functioned well independently, the lack of real-time data synchronization created operational silos and manual processes, hindering efficiency and growth. They chose our Magento integration services for easy data synchronization across platforms.
Technology
Magento
Industry
Electronics
Project Type
eCommerce
Country
USA
Key Challenges
The main challenge was the manual order processing between Magento and the ERP system. Orders had to be exported and re-entered, causing delays, errors, and slower fulfillment, especially during peak periods. Inventory and pricing were updated infrequently, leading to overselling, wrong prices, and customer complaints.
Customer data was scattered across Magento and Salesforce, making it hard for sales teams to track purchase history or account activity. Product information was inconsistent, managed across the ERP, spreadsheets, and manual uploads, slowing catalog updates and market expansion. Previous integration attempts relied on scripts and CSV imports, with little error handling, making the system fragile and hard to maintain.
Solutions
To address these challenges, we designed and implemented a robust, API-driven integration architecture that seamlessly connected eCommerce, ERP, and CRM systems. We:
- Built a two-way Magento 2 integration with SAP Business One to automate order creation, synchronize inventory and pricing in near real-time, and push ERP order statuses back to Magento for customer visibility.
- Integrated Magento 2 with Salesforce to synchronize customers, companies, and order history, providing sales teams with a complete view of account activity and online purchasing behavior.
- Established the ERP as the single source of truth for product data, standardizing attributes, pricing, and documentation before syncing clean, consistent catalogs into Magento.
- Implemented middleware-based data transformation and validation logic to handle field mapping differences, enforce deduplication rules, and ensure reliable data flow.
- Replaced fragile cron jobs with event-driven APIs, queue-based processing, retry mechanisms, and monitoring dashboards to improve reliability and resilience.
- Introduced version-controlled integration logic, staging environments, and structured testing to reduce upgrade risk and support long-term platform stability.
Key Features
Our solution included a set of automation-driven features to streamline operations, reduce manual work, and provide real-time visibility across orders, inventory, and customer data.
- Automated order processing
- Real-time inventory and pricing sync
- Customer and account data sync with CRM
- Centralized product data management
- Event-driven API integration with monitoring
- Duplicate prevention and data validation
Projects in Figures
3
Months Duration
240
Estimated Man Hours
4
Team Size
Applied
Technologies
More Screens
Take a look at the user-facing and admin interfaces, highlighting real-time order processing, inventory and pricing sync, and integrated customer insights across Magento 2, ERP, and CRM systems.